Shipping FAQ

** No Self-Collection and Courier delivery between 6 April - 4 May 2020

 

 

1) Self-Collect at our shop  

* For Self-Collection Option:  After you check out, please fill in Shipping details.  Then the Next Page, you can choose "Self-Collection".  Thanks :)

 

* If you need the gift item urgently, you can choose this self-collection option. All embroidery and printing gift can be done in one work day.

 

Our retail shop is located at International Plaza #02-02, 10 Anson Road, Singapore 079903.

International Plaza building is right next to Tanjong Pagar MRT Station (Exit 'C').

(** currently there is NO RESTRICTION to visitors into International Plaza, however there is temperature screening at the main entrance. )


Shop Operating Hours :   
Monday       : 11am to 7pm
Tuesday      : 11am to 7pm

Wednesday : 11am to 7pm

Thursday     : 11am to 7pm

Friday          : 11am to 7pm

Saturday      : 11am to 7pm 

Sunday        : CLOSED
CLOSE on All Public Holidays. 

 When can I collect my order?

  • For Embroidery & Printing products:  (1 day to process)
    • example: if you order on Monday before 5pm, you can collect on Tuesday, 12pm onwards. 
    • Please take note our retail shop are CLOSE on Sunday and Public Holiday.  
      • If you order on Saturday, before 4pm, you can collect on Monday, 12pm onwards
      • All online orders on Saturday (after 4pm) and Sunday  can collect on Tuesday, 12pm onwards.
  • For Wood Engraving products:  ( 2-3 days to process)
    • example: if you order on Monday before 5pm, you can collect on Wednesday/Thursday after 4pm.
    • if you order on Saturday before 12pm, you can collect on Monday, 4pm onwards  (all orders after 12pm, Saturday can only collect on Tuesday, 4pm onwards)

What if I need my order urgently?

  • If you need your items urgently, please let us know, we will try our best to make arrangement. [just leave a note to your order at the check-out page, we will contact you to make necessary arrangement]
  • Should you have any queries, please email us or feel free to give us a call or sms/whatsapp us (+65) 9271-5622 (phone operates during shop opening hours only) 

 

2) Courier Delivery Option with 2-3 work days ($7)  

We will contact you within 24 hr after your purchase, to arrange courier delivery date.

Delivery date is around 2-3 days after order confirmation. (* wooden gift items will need additional 2 more day)

We are using external courier delivery service, time slot is as follow: 
i) 9am-6pm or  
ii) 6pm-10pm

(*Please take note we are not able to arrange delivery at specific time-frame)

We charge a flat fee of $7 per local courier delivery trip, not by number of items/weight/volume. (*additional surcharge applied to certain location, see below)

NOTE : NO delivery to Sentosa, Jurong Island, Pulau Ubin and high security clearance places such as Army Camp, Air & Sea Custom district, certain government buildings/compound etc.  NO delivery to foreign countries outside Singapore. 

NOTE Additional charges for delivery to following location.  (We will e-invoice you separately after purchase) 
a) Additional $5 for delivery to Nanyang Technological University (NTU), Lim Chu Kang and Sungei Kadut.  
b) Additional $10 for delivery to Changi Airport and Tuas area vicinity.  

Please enter the recipient's name, contactable hand phone number and delivery address under Shipping details.

 

How to indicate Self-Collect or Delivery : See 4 Steps below

Step 1  :  Add your Items to Shopping Cart

Step 2 Check Out

Step 3  :  On page 1 of check out, Fill in Customer Information/Shipping Address  (*Please fill in Shipping Address, even if you do not required delivery)   (see image below)

 

Step 4  :  On page 2 of check-out, choose either (1) Free Delivery, (2) Self-Collection or (3) Courier Delivery ($7).  (see image below)

 Delivery option

 

Contact Us:

Contact number: (+65) 9271-5622 (phone operates during shop opening hours only)

About our services

We are a team of embroidery, printing and engraving artisans who have more than 10 years of experience in Singapore. All your items are customised with care and professionalism to ensure your 100% satisfaction.

If after looking through our products' designs and you couldn't find something that you like or need, please contact us and see if we can help you. We do go the distance as long as its within our ability and capacity to help you.

Thank you for supporting local business.

Read more about us here...