Self-Collection/Delivery FAQ

Dear  Customer,  Please take note all order from now till 24 Dec, will take at least 2 days to process.   Apologise for any inconvenice caused.  Thank you :)

 

How to Choose from 2 options: Self-Collect or Delivery

Step1   :  Add your Items to Shopping Cart

Step 2 Check Out

Step 3  :  Fill in Customer Information/Shipping Address  (*Please fill in Shipping Address even if you do not required delivery)   (see image below)

 

Step 4  :  Choose either (A) Self-Collect or (B) Deliver to Door in Singapore.  (see image below)

 

Shipping or Self Collection

1)For Self-Collect Option 

@International Plaza 
Our retail shop is located at #02-02, 10 Anson Road, Singapore 079903.
International Plaza building is right next to Tanjong Pagar MRT Station (Exit 'C').

Shop Operating Hours :   
Monday       : 11am to 7pm
Tuesday      : 11am to 7pm
Wednesday : 11am to 7pm
Thursday     : 11am to 7pm
Friday          : 11am to 7pm
Saturday      : 11am to 7pm
Sunday        : CLOSE  (For Sundays, we are open on 12-5pm between 3 December - 24 December 2018)

CLOSE on All Public Holidays.

 When can I collect my order?

  • For Embroidery & Printing products:  (1 day to process)
    • example: if you order on Monday before 5pm, you can collect on Tuesday, 12pm onwards. 
    • Please take note our retail shop are CLOSE on Sunday and Public Holiday.  
      • If you order on Saturday, before 4pm, you can collect on Monday, 12pm onwards
      • All online orders on Saturday (after 4pm) and Sunday  can collect on Tuesday, 12pm onwards.
  • For Laser Engraving products:  ( 2 days to process)
    • example: if you order on Monday before 5pm, you can collect on Wednesday after 3pm.
    • if you order on Saturday before 12pm, you can collect on Monday, 3pm onwards  (all orders after 12pm, Saturday can only collect on Tuesday, 3pm onwards)

What if I need my order urgently?

  • If you need your items urgently, please let us know, we will try our best to make arrangement. [just leave a note to your order at the check-out page, we will contact you to make necessary arrangement]
  • Should you have any queries, please email us or feel free to give us a call or sms/whatsapp us (+65) 9271-5622 (phone operates during shop opening hours only) 

2) For Delivery Option  ($7)

We charge a flat fee of $7 per local delivery trip, not by number of items/weight/volume. Please note there will be additional charge of $10 for delivery to Changi Airport and Tuas area (we will e-invoice you separately for this extra fees)

Delivery time slot is as follow:

i) 9am-6pm or 

ii) 6pm-10pm

We will contact you within 24 hr after your purchase, to arrange delivery date and timing. Delivery date is usually around 2 days after order confirmation.

Please enter the recipient's name, contactable hand phone number and delivery address under Shipping details.

NOTE : We do not deliver to Outer Island such as Sentosa, Jurong Island, Pulau Ubin etc. We also do not deliver to high security clearance places such as Army Camp, Air & Sea Custom district, certain government buildings/compound etc.

NOTE : For International Delivery, please email us regarding shipping charges before you make the purchase. We use secured payment methods such as Paypal and Stripe for a ease of mind shopping online with us.

Contact Us:

Contact number: (+65) 9271-5622 (phone operates during shop opening hours only)

We are responsive on phone, sms/whatsapp, email, and Facebook messenger. If you click on the Facebook chat (on bottom right of screen) and message us, our reply will go actually straight to your Facebook messenger app - instead of the web screen due to the function of Facebook app.

About our services

We are a team of embroidery, printing and engraving artisans who have more than 10 years of experience in Singapore. All your items are customised with care and professionalism to ensure your 100% satisfaction.

If after looking through our products' designs and you couldn't find something that you like or need, please contact us and see if we can help you. We do go the distance as long as its within our ability and capacity to help you.

Thank you for supporting local business.

Read more about us here...

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