Self-Collection/Delivery FAQ

After you Add your Items to Shopping Cart and proceed to Check Out, you will be given the option to to Choose either (1) Self-Collect or (2) Delivery.  (see image below)

 

Shipping or Self Collection

1)For Self-Collect Option 

If you purchase online Today before 5pm*** (Monday to Saturday), or before 12pm on Sunday, you can SELF-COLLECT at our retail shop Tomorrow after 12pm***. (Provided today and tomorrow is not a Public Holiday).

  • Embroidery and printing items - process within 24hrs (e.g. order on Monday before 5pm can collect on Tuesday afer 12pm)
  • NOTE: Wood Laser engraving items - 2 to 3 days to process. 
  • If you need your items urgently, please let us know, we will try our best to make arrangement. [just leave a note to your order at the check-out page, we will contact you to make necessary arrangement]
  • Should you have any queries, please email us or feel free to give us a call or sms/whatsapp us (+65) 9271-5622 (phone operates during shop opening hours only) 
  • For bulk orders, if you are concerned, please check lead time prior to ordering.

Self-Collection Address :

@International Plaza
Our retail shop is located at #02-02, 10 Anson Road, Singapore 079903.
International Plaza building is right next to Tanjong Pagar MRT Station.

Operating Hours :
Mon to Sat : 11am-7pm
Sunday : 12pm-5pm
Closed on ALL Public Holidays

2) For Delivery Option: 

We charge a flat fee of $7 per local delivery trip, not by number of items/weight/volume. We only deliver to locations in mainland Singapore.

We will contact you within 24 hr after your purchase, to arrange delivery date. Delivery date is usually around 2 days after order confirmation.

Please enter the recipient's name, contactable hand phone number and delivery address under Shipping details.

NOTE : We do not deliver to Outer Island such as Sentosa, Jurong Island, Pulau Ubin etc. We also do not deliver to high security clearance places such as Army Camp, Air & Sea Custom district, certain government buildings/compound etc.

NOTE : For International Delivery, please email us regarding shipping charges before you make the purchase. We use secured payment methods such as Paypal and Stripe for a ease of mind shopping online with us.

Contact Us:

Contact number: (+65) 9271-5622 (phone operates during shop opening hours only)

We are responsive on phone, sms/whatsapp, email, and Facebook messenger. If you click on the Facebook chat (on bottom right of screen) and message us, our reply will go actually straight to your Facebook messenger app - instead of the web screen due to the function of Facebook app.

About our services

We are a team of embroidery, printing and engraving artisans who have more than 10 years of experience in Singapore. All your items are customised with care and professionalism to ensure your 100% satisfaction.

If after looking through our products' designs and you couldn't find something that you like or need, please contact us and see if we can help you. We do go the distance as long as its within our ability and capacity to help you.

Thank you for supporting local business.

Read more about us here...