Shipping FAQ

For your orders, you can either choose self collection at our shop, or have it delivered

We will contact you within 24 hours after your purchase:

1) Self-Collect at our shop  

* For Self-Collection Option:  At first page of check out page, please fill in Shipping details. Then the Next Page, you can choose "Self-Collection". 

* If you need the gift item urgently, its recommended for you to collect it at our shop.

 

Our retail shop is located at International Plaza #02-02, 10 Anson Road, Singapore 079903.

International Plaza building is right next to Tanjong Pagar MRT Station (Exit 'C').

Shop Operating Hours :   
Monday - Friday : 11am to 7pm
Saturday      : 12pm to 5pm 
Sunday        : CLOSED
CLOSE on All Public Holidays. 

When can I collect my order?

  • For Embroidery & Printing products:  (1-2 days to process)
    • Example: if you order on Monday before 5pm, you can collect on Tuesday or Wednesday. 
    • Please take note our retail shop are CLOSE on Sunday and Public Holiday.  
      • If you order on Saturday, before 2pm, you can collect on Monday or Tuesday.
      • All online orders on Saturday (after 2pm) and Sunday, you can collect from Tuesday onwards.
  • For Wood Engraving products:  (3-4 days to process)
    • Example: if you order on Monday before 5pm, you can collect on Thursday/Friday.
    • if you order on Saturday/Sunday, you can collect on Wednesday/Thursday. 

What if I need my order urgently?

  • If you need your items urgently, please contact us via WhatsApp (9271-5622)
  • Tell us what item, and the quantity you required,
  • Tell us the date that you required. 
  • We will let you know if we can process in time for you.  

2) Courier Delivery Option within 7 days - ($7.00)  

We can deliver to you within 7 days of your orders via courier service. 

Delivery timing:

  • Weekdays 9am - 6pm.
  • Not able to arrange delivery at very specific time-frame.

Flat fee of $7 per local delivery trip, not by number of items/weight/volume. 

NOTE Additional surcharges for delivery to following locations:  

  • Additional $5 for delivery to Nanyang Technological University (NTU), Lim Chu Kang and Sungei Kadut.  
  • Additional $10 for delivery to Changi Airport and Tuas area vicinity.  
  • *We will bill you separately after your purchase

NO delivery to following locations: 

  • To Sentosa, Jurong Island, Pulau Ubin and high security clearance places such as Army Camp, Air & Sea Custom district, certain government buildings/compound etc.
  • To foreign countries outside Singapore. 

Please enter the recipient's name, contactable hand phone number and delivery address under Shipping details.

How to indicate Self-Collect or Delivery : See 4 Steps below

Step 1  :  Add your Items to Shopping Cart

Step 2 Check Out

Step 3  :  On page 1 of check out, Fill in Customer Information/Shipping Address  (*Please fill in Shipping Address, even if you do not required delivery)   (see image below)

 

Step 4  :  On page 2 of check-out, choose either (1) Self-Collection or (2) Courier Delivery ($7).  (see image below)

 Delivery option

 

Contact Us:

Contact number: (+65) 9271-5622 (phone operates during shop opening hours only)

About our services

We are a team of embroidery, printing and engraving artisans who have more than 15 years of experience in Singapore. All your items are customised with care and professionalism to ensure your 100% satisfaction.

If you couldn't find something that you like or need, please contact us and see if we can help you. We do go the distance as long as its within our ability and capacity to help you.

Thank you for supporting local business.

Read more about us here...